Returns, Refunds and Cancellations Policy
The Right of Return
When steel may be sent back
Last sealed 3 August 2026
1. The window
You may request a return within thirty (30) days of delivery. Items must be unused, unsharpened, unmodified, and returned in original packaging with all fittings, sheaths, papers, and boxes.
2. How to return
Write to robin@warbornblades.com with your order number and the reason. Do not ship anything back before you receive a return authorisation and instructions. Unauthorised returns may be refused.
Returned blades must be securely packaged so that no edge can penetrate the carton and no handler can be injured. Improperly packaged returns may be refused and are shipped at your risk.
3. Refunds
Approved refunds are issued to the original payment method within 5–10 business days of the returned item being received and inspected. Original shipping is non-refundable except where the item was faulty or wrongly sent.
Return shipping is the buyer's cost unless the item was faulty, damaged in transit, or not what was ordered. The House charges no restocking fee of any kind: the full purchase price of an approved return is refunded.
4. Not returnable
Sharpened, used, engraved, personalised, or modified items; items missing packaging or fittings; clearance pieces marked final sale; and gift cards.
5. Faulty goods
Report a manufacturing fault within 30 days of delivery with photographs. Confirmed faults are replaced or refunded in full, including shipping. This does not affect your statutory rights.
6. Cancellations
An order may be cancelled without charge at any time before it is dispatched. Once dispatched, the return process above applies.
7. Chargebacks
Contact us before raising a chargeback. Fraudulent chargebacks are contested with delivery and verification evidence and may be referred for collection.
